Our Returns are Simple, Fast and Hassle-Free
We take your Satisfaction to heart!
90 day return policy
You will be able to return merchandise within 90 days of the date you received your items for a full refund of the purchase price, excluding delivery charges.
The periods with very high traffic require us to move the processing of returns & exchanges:
- From December 24 to 31.
- January 1 and 2.
- Black Friday.
- Black Friday week.
- Maternity Week.
Requests will be treated with great pleasure during the next available period.
Here are the Simple Steps to Perform:
Contact us at email@example.com
Indicate the products you wish to return including your invoice number and the reason for your return.
We will return your return label to you via email.
Place the product in its box or shipping bag.
Print the label and affix it to the package.
Drop off at the nearest post office.
Write down and keep your proof and coli tracking number.
Allow two weeks for receipt and inspection of the product in our warehouse.
The purchase price of the item will be refunded to you using the same payment method used.
We will deduct $ 15 + tax from your refund amount to cover the cost of the return.
The products you wish to return must be mailed to our warehouse. It is possible to return in person Monday to Wednesday 11 a.m. to 5 p.m., Thursday 4 p.m. to 7 p.m. and Friday 11 a.m. to 5 p.m.
Return address: Boutique Petits Pas
450 rue du Parc, Suite 111, Saint-Eustache, QC J7R 7G6
Products must be in new condition
The products must be in perfect condition, in new condition. The products must meet the following conditions:
Are in their original packaging, with labels and instruction booklets.
Not used, washed and not tried.
Not to have been assembled or tempted to be assembled.
Be clean, free from unusual odors and animal hair / hair.
Specific products are non-returnable and are considered "final sales".
Products sealed at the factory and certain specific products are not returnable due to their nature, safety and hygiene issues.
These include, but are not limited to:
- Car seats.
- Hygiene and breastfeeding items.
- Food products.
- Gift cards.
- Products in final liquidation.
- Furniture and Large items
They must be returned with the original packaging and the packing materials must be intact, unless instructed otherwise by your delivery team.
Returning these items without the original packaging may incur additional charges which will be deducted from your refund.
Return of defective, damaged or not corresponding to the invoice
Do not refuse the delivery and accept the delivery. Then contact our customer service team within 10 days of delivery. A photo of the damaged packaging / product can be requested: firstname.lastname@example.org / 450-903-2322 or in the Boutique at 450 rue du Parc, Suite 111 Saint-Eustache, QC J7R 7G6.
You must include photos of the product concerned and your order number with your shipment. We will then contact you to proceed with the replacement of your item at no additional cost to you.
For information concerning a product under warranty, we invite you to contact our customer service at email@example.com / 450-903-2322 or in Boutique at 450 rue du Parc, Suite 111 Saint-Eustache, QC J7R 7G6.
Returns are processed Monday to Wednesday 11 am to 5 pm, Thursday 4 pm to 7 pm and Friday 11 am to 5 pm.
The return process only begins after acknowledging receipt of the package and validating whether the content meets the conditions for return.
During peak periods and promotions, the return process can take up to 5 business days.