Terms and conditions

1) Purpose

These general conditions of sale are concluded between:

111-450 Rue du Parc, Saint-Eustache, QC J7R 7G6

Hereinafter "Boutique Petits Pas" and petitspas.ca


Any person visiting and / or wishing to make a purchase via the website petitspas.ca

Hereinafter "user"

These conditions aim to define the terms of sale between Lil Steps and the user, the order to payment and delivery. They cover all the necessary steps for placing the order and tracking of this order between the contracting parties.

The order implies the irrevocable general conditions of sale. The terms and conditions may be subject to change, the conditions applicable are those in force on the site petitspas.ca the time of placing the order by the user.

The user declares:

  - Have the capacity to enter into this Agreement

  - Do not make purchases of products to resell

  - Not be a retailler

2) Products

Products offered for sale by Boutique Petits Pas are those appearing on the site petitspas.ca the day of visiting the site by the user.

Products are available for sale in the very edge of available stocks.

The products offered for sale are described with the greatest possible accuracy. However, if errors or omissions were to occur in this presentation, the responsablility Lil Steps could not be committed. The pictures and descriptions illustrating the products have only indicative and have no contractual value.

3) Price

The prices shown are in CAD and excludes Canadian Federal and Provincial Taxes. Taxes are included in the total at the conclusion of the sale (Cart) and apply to the province of destination of the order. The shipping costs are the responsibility of the user unless special conditions.

Shipping cost shown include delivery rates of carriers in the day of the order. If the rate is altered, these changes might be reflected in the price of items without the user being notified.

Lil Steps has the right to change the prices at any time. The products will be billed based on the time of order.

For orders shipped outside Quebec, taxes will be adjusted according to the tax & regulation laws in place of the province of destination. For countries outside of Canada, the products are sold excluding taxes and any customs duties or other local taxes are the responsibility of the recipient.

4) Order

Any order is explicit and irrevocable acceptance of the prices and descriptions of products available for sale.

The user acknowledge having read and accepted these Terms and conditions irrevocably before placing an order. Validating the order implies acceptance of terms and conditions of sale.

During order process, the user can always cancel the order before it's final. Lil Steps have created screens and validations acceptaion. The order will be permanently recorded at the last validation of the payment screen of the order by credit card, paypal, bank transfer or check. As per last click of acceptance, the order is considered final and registred, therefore an email is sent to the user. This email confirm that the order has been taken into account by Boutique Petits Pas, not that the product is available.

5) Payment

For delivery in Canada: Payment is made online by credit card, Visa, Mastercard, PayPal or bank transfer

For delivery abroad: Payment is made online by credit card, Visa, Mastercard, PayPal or bank transfer

The delivery slip will be inserted into the package containing the ordered product (s). The user who placed an order will have the possibility to print the invoice by logging into his user account on the website under the tab ORDER HISTORY AND DETAILS.

6) Secure payment

To ensure payment security, we use the services of Paypal and Moneris secure payment. The bank details are encrypted (standard SSL) to ensure confidentiality of your personal and financial data.

Shop with Confidence and Security! At the last stage of the payment process you will be redirected to a page highly secure. Boutique Petits Pas will never record and keep any informations related to the credit card or Interac cards. Payments are made online directly without the intervention of Boutique Petits Pas. 
For any questions, do not hesitate to contact our customer service:

Boutique Petits Pas

111-450 Rue du Parc, Saint-Eustache, QC J7R 7G6

7) Shipping, Payment and Delivery

Except in cases of force majeure, the delivery will be in the very edge of stocks available, those listed below. Boutique Petits Pas will not be liable for any delay in delivery, and for any kind whatsoever.

Lil Steps reserve the right to choose the carrier and guarantee the proper delivery of products. The risk of transportation are the responsibility of the user from the output of the product from the warehouse.

Shipping costs (plus taxes) apply to all orders based on the weight and dimensions of the package

CAUTION: In the case of a mistake in the delivery address entered by the client, which does not allow the carrier the right routing parcel, the responsability can't be engaged against Boutique Petits Pas for any kind whatsoever.

In this case, the parcel will be returned by the carrier to Boutique Petits Pas who will be responsible to contact the client to obtain a correct delivery address. Therefore, the parcel will be returned to the correct address plus the shipping fees. In the case were the shipping was FREE, Lil Steps has the right to charge the shipping fees required to re-send the parcel.

8) Returns & Exchanges

Conditions for the return

As of the date of receipt of the order, the customer has 7 days to return the * (its) item (s). After this period, the products delivered will be deemed compliant and accepted by the buyer. Therefore, Boutique Petits Pas may be reserve the right to refuse an exchange or refund.

The returned item must not have been used or washed and must be returned in its original packaging, accompanied by an explanatory letter indicating the order number, full contact details of the buyer as well as the modality of return desired between "exchange", "credit slip" or "Money Back".

No return or exchange will be offered (or at the discretion of Boutique Petits Pas) for certain items for hygiene reasons; on conditions that may affect the original condition of the products, such as car seats. We regret we can not accept returns or exchanges for underwear, baby gates, etc ..

In this case, the customer must send the product (s) to the following address (The shipping fees for the return is at the client charge)

Boutique Petits Pas - Service Returns

111-450 Rue du Parc, Saint-Eustache, QC J7R 7G6

Of the reception, quality control will be carried out on the goods received. No used or damaged product (s) by the customer can be accepted for exchange, credit or refund.

Methods proposed return

  - The exchange with one or more other items whose total sale price does not exceed the amount already paid by the buyer in its original order (and subject to available stock on the date of receipt of the package return).

  - The creation of a credit note on the next order of the purchaser and valid for 2 months from its issuance.

  - The repayment is made upon receipt of the returned product (s) by the customer to Boutique Petits Pas off shipping fees associated. If shipping was FREE at the time of order, Lil Steps has the right to claim the shipping fees charged by the carrier for that transaction to the client. Reimbursement will be thru the payment method choosen by the client at the time of purchase.

* During the sales, promotions, business operations, the return time is 7 days.

9) Privacy Policy

Personal information

Personal information is required for processing, delivery orders and preparing invoices, collecting this information in the context of online selling is required. This information is strictly confidential and is intended only to Boutique Petits Pas.

The user has a right of access, modification, rectification and deletion of data. To exercise this right, the user must send an email to the following address:

Boutique Petits Pas

111-450 Rue du Parc, Saint-Eustache, QC J7R 7G6


The user is informed that Lil Steps use cookies

10) Intellectual Property

All elements of the website Lil Steps, visuals and sound, are protected by copyright and trademark. They are the exclusive property of the company Boutique Petits Pas

11) Responsibility

The company Boutique Petits Pas has, for all stages of access to the website, the process of ordering, delivery or subsequent services, an obligation of means. Responsibility for the company Boutique Petits Pas can not be held liable for any inconvenience or damage arising from the use of the Internet, interruption of service, external intrusion or presence of computer viruses, or is called MAJOR FORCE, in accordance with the law.

Moreover, Lil Steps disclaims liability for any breach of its contractual obligations in the event of MAJOR FORCE or fortuitous, including without this list being exhaustive, strike, fire, disaster, failure, and generally all event does not allow the efficient execution of orders.

12) Integrity

In the event that any provision of this contract is null and void by a change in legislation, regulation or court decision, this does not affect the validity and enforceability of these terms of sale.

13) Time

These conditions apply throughout the duration of online services offered by Boutique Petits Pas.

14) Applicable law Litigation

These general conditions of sale are subject to the Civil Code of Québec, Canadian Rights and the Charter of Rights and Freedoms of Quebec and Canada

In case of dispute, the parties agree, before any legal action to seek an amicable solution.

Only Canadians courts shall have jurisdiction.

The competent court in case of dispute will be the domicile of the defendant or, at the defendant's place of actual delivery of the product.

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