These general conditions of sale are concluded between:
"Boutique Petits Pas" or petitspas.ca
7643349 CANADA INC. Quebec enterprise number (NEQ) 1166885989
At 450 rue du Parc, Suite 111, Saint-Eustache, QC J7R 7G6
Any natural person visiting and/or wishing to make a purchase via the petitspas.ca websites or their home.
Hereinafter "the user"
These conditions are intended to define the terms of distance selling between Boutique Petits Pas and the user, from the order to payment and delivery. They regulate all the steps necessary for placing the order and ensure the follow-up of this order between the contracting parties.
The order implies irrevocable acceptance of the general conditions of sale. As the general conditions may be subject to change, the applicable conditions are those in force on the petitpas.ca and auxpetitspas.ca website on the date the user places the order.
The user declares:
- have the capacity to enter into this contract
The products offered for sale by Boutique Petits Pas are those appearing on the petitpas.ca or auxpetitspas.ca website, on the day the user consults the site.
The products are available for sale within the limits of available stocks.
The products offered for sale are described with the greatest possible accuracy. However, if errors or omissions were to occur in this presentation, the responsibility of Boutique Petits Pas and Aux Petits Pas could not be engaged. The photographs and texts illustrating the products are only indicative and have no contractual value.
Prices are presented in Canadian Dollars excluding Federal and Provincial Taxes which are included in the total at the conclusion of the sale (Basket) and apply according to the province of origin of the order. The remaining delivery costs could be borne by the user except under special conditions and eligibility for free delivery.
The delivery prices indicated take into account the rates of the carriers on the day of the order. If the rate were to be modified, these changes could be passed on to the price of the items without the user being informed beforehand.
Boutique Petits Pas reserves the right to modify its prices at any time. The products will be invoiced on the basis of the rates in force at the time of the registration of the order.
For orders to be shipped to provinces other than Quebec, taxes will be readjusted according to the tax laws in force in the province concerned. For countries outside Canada, the products are sold duty-free and any customs duties or other local taxes are the responsibility of the recipient.
Aboriginal Tax Exemption
Upon presentation of his band number, an Aboriginal person can take advantage of a tax exemption for a purchase or an order delivered entirely on a reserve. For web orders, proof must be provided in electronic format.
Any order implies express and irrevocable acceptance of the prices and descriptions of the products available for sale.
The user declares to have read and irrevocably accepted these general conditions of sale before placing his order. The validation of the order therefore implies acceptance of the general conditions of sale.
In order to allow the user to reconsider his order before validating it definitively, Boutique Petits Pas have created validation and acceptance screens. The order will not be definitively registered until the last validation of the payment screen for the order by bank card, credit card, Shopify, PayPal or bank transfer From the last click of acceptance, the order is considered as irrevocable. It is planned, from the registration of the order, the sending of an email to the user. This email confirms that the order has been taken into account by Boutique Petits Pas, and not that the product ordered is available.
For delivery in Canada: Payment is made online by credit card, Visa card, Mastercard, PayPal, Shopify or bank transfer
For delivery abroad: Payment is made online by credit card, Visa card, Mastercard, PayPal, Shopify or bank transfer
The delivery note will be inserted in the package containing the product(s) ordered. The user who has placed an order will be able to print his invoice by connecting to the site, in the historical space of his orders provided for this purpose.
6) Payment security
Shop with Confidence and Security. Compliant with Canadian PCI-DSS standards to ensure a secure environment when paying by credit card.
Banking data is encrypted (SSL HTTPS security standard) to guarantee the confidentiality of your personal and financial data.
To ensure payment security, we use Shopify and PayPal secure payment services. Banking data is encrypted to guarantee the confidentiality of your personal and financial data.
At the last step of the payment process you will be redirected to a highly secure page, so Boutique Petits Pas does not have any information relating to credit, credit card number or Interac cards.
Payments are made online, directly, without the intervention of the Boutique Petits Pas. To this end, you benefit from total protection against unauthorized payments.
We make it OUR #1 priority: The confidentiality and security of your personal information.
All the information you provide, through our online store or our storefront, will be and will remain strictly confidential. They will not be sold to a third party. All information will be used only by our shop.
If you have any questions, do not hesitate to contact our customer service department at:
450 rue du Parc, Suite 111, Saint-Eustache, QC J7R7G6
(450) 903-2322 Email: email@example.com
7) Shipping costs, terms and delivery times
We only ship anywhere in Canada.
Shipping is free on purchases of $99 or more before taxes, some conditions apply.
Delivery is free for gift cards.
Furniture is not applicable to free shipping service. Certain exceptions may apply to the free delivery service in the case of certain rocking chairs that are part of the stock program. Consult the product sheets or in store.
Delivery charges are $12.99 on all orders of $99 and less before taxes.
Delivery costs are calculated and added to the price of your purchases before the final confirmation of your order.
A notice and a tracking number will be sent to you by email so that you can follow the path of your package when your order leaves our warehouse.
Items are sent by expedited Canada Post within 24 to 48 business hours following your order. You will receive your merchandise within 2 to 10 business days depending on the province or territory of destination.
The delay may be extended due to factors beyond our control, such as weather conditions, strikes, etc.
Orders may be subject to certain checks when the delivery address differs from the billing address.
Petits Pas Boutique reserves the right to cancel and refund any order. An email confirming the refund of your order will be sent to you.
Except in cases of force majeure, the delivery times will be, within the limits of available stocks, those indicated below. Boutique Petits Pas will not be responsible for delays caused by its suppliers. Boutique Petits Pas cannot be held liable in the event of late delivery.
Boutique Petits Pas reserves the right to choose the carrier and guarantees the correct delivery of the products.
Shipping costs plus taxes, if applicable, are based on the weight and dimensions of the package.
ATTENTION: In the event of an input error on the part of the customer in the delivery address, which does not allow the carrier to deliver the package to its destination, Boutique Petits Pas cannot be held liable and this, for whatever nature.
In this case, the package will be returned to the premises of Boutique Petits Pas who will contact the customer using the contact details provided by the latter, in order to obtain a correct delivery address. From then on, the package will be forwarded to the correct address, but this forwarding will remain the sole responsibility of the customer. This one will be able to receive his parcel against reimbursement of the amount of the shipping costs related to this reshipment.
8) Returns and Exchanges
Our Returns are Simple & Fast
We take your satisfaction to heart!
90-day return policy
You may return merchandise within 90 days of receiving your items for a full refund of the purchase price, excluding delivery charges.
Busy periods force us to move the processing of returns & exchanges:
From December 24 to 31.
January 1 and 2.
Black Friday week.
Requests will be processed with pleasure during the next available period.
Here are the simple steps to perform:
Contact us at firstname.lastname@example.org
Indicate the products you wish to return including your invoice number and the reason for your return.
We will return your return label to you via email.
Place the product in its box or shipping bag.
Print the label and affix it to the package.
Drop off at the nearest post office.
Write down and keep your proof and coli tracking number.
Allow two weeks for receipt and inspection of the product in our warehouse.
The purchase price of the item will be refunded to you on the same payment method used.
We will deduct $15 + tax from your refund amount to cover return shipping costs.
Products you wish to return must be mailed to our warehouse. It is possible to make a return in person from Monday to Wednesday 11 a.m. to 5 p.m.
Return address: Boutique Petits Pas
450 rue du Parc, Suite 111, Saint-Eustache, QC J7R 7G6
Products must be in new condition
The products must be in perfect condition, in new condition. Products must meet the following conditions:
Are in their original packaging, with labels and instruction booklets.
Not used, washed, or tested.
Not having been assembled or attempted to be assembled.
Be clean, free of unusual odors and animal hair/hair.
Specific products are non-returnable and are considered 'final sales'.
Factory-sealed products and certain specific products are not returnable due to their nature, safety, and hygiene issues.
These include, but are not limited to:
Hygiene and breastfeeding items.
Products in final liquidation.
Furniture and Large items
They must be returned with the original packaging and packaging materials must be intact, unless instructed otherwise by your delivery team.
Returning these items without the original packaging may incur additional charges which will be deducted from your refund.
Return of defective, damaged, or non-invoice products
Do not refuse delivery and accept delivery. Then contact our customer service team within 10 days of delivery. A photo of the damaged packaging / product can be requested: email@example.com / 450-903-2322 or in Boutique at 450 rue du Parc, Suite 111 Saint-Eustache, QC J7R 7G6.
You must include in your shipment the photos of the product concerned as well as your order number. We will then contact you to replace your item at no additional cost on your part.
For information concerning a product under warranty, we invite you to contact our customer service at firstname.lastname@example.org / 450-903-2322 or in Boutique at 450 rue du Parc, Suite 111 Saint-Eustache, QC J7R 7G6.
Returns are processed Monday to Wednesday 11 a.m. to 5 p.m.
The return process begins only after acknowledging receipt of the package and confirming whether the content meets the return conditions.
During peak periods and promotions, the return process may take up to 5 business days.
9) Protection of personal data
The personal information being necessary for the treatment, the delivery of the orders and the establishment of the invoices, the collection of this information within the framework of the remote sale is obligatory. This information is strictly confidential and is only intended for Boutique Petits Pas.
The user has a right to access, modify, rectify and delete data concerning him. To exercise this right, the user must send a letter to the following address:
email@example.com / 450-903-2322 or Boutique Petits Pas at 450 rue du Parc, Suite 111 Saint-Eustache, QC J7R 7G6.
10) Intellectual Property
All elements of the Petits Pas site, visual and sound, are protected by copyright and trademarks. They are the exclusive property of Boutique Petits Pas.
The company Petits Pas has, for all stages of access to the site, the process of ordering, delivery, or subsequent services, only an obligation of means. Boutique Petits Pas cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion, or the presence of computer viruses, or for a fact qualified as force majeure. , in accordance with case law.
In addition, Boutique Petits Pas disclaims liability for any breach of its contractual obligations in the event of force majeure or fortuitous events, including without this list being exhaustive, strike, fire, disaster, breakdown and in general any event that does not allow the proper execution of orders.
If one of the clauses of this contract would be invalid by a change in legislation, regulation or by a court decision, this cannot affect the validity and respect of these general conditions of sale.
These conditions apply for the entire duration of the online services offered by Boutique Petits Pas.
14) Applicable Law-Disputes
These general conditions of sale are subject to the Civil Code of Quebec, Canadian Rights and the Charter of Rights and Freedoms of Quebec and Canada
In the event of a dispute, the parties undertake, before any legal action, to seek an amicable solution.
Only Canadian courts will have authority.
The competent court in the event of a dispute will be the judicial district of Laval.