Our Returns are Simple & Fast
We take your Satisfaction to heart!
90-day Return Policy
You can return your goods within 90 days from the date of receipt of your items for a full refund of the purchase price, except for delivery costs.
The periods with very high traffic require us to move the processing of returns & exchanges:
- From December 24 to 31.
- January 1 and 2.
- Black Friday.
- Week Black Friday.
- Maternity Week.
Requests will be treated with pleasure during the next available period.
Here are the Simple Steps to perform:
Contact us at email@example.com
Indicate the products you want to return including your invoice number and reason of your return.
We will return your return label v ia email.
Place the product in its box or shipping bag.
Print the label and affix it to the package.
Deposit at the nearest post office.
Write down and keep your proof and coli tracking number.
Allow two weeks for receipt and inspection of the product in our warehouse.
The purchase price of the item will be refunded to you on the same payment method used.
We will deduct $ 15 + taxes from the amount of your refund to cover return costs.
The products you wish to return must be sent by post to our warehouse. It is possible to make a return in person from Monday to Wednesday 11 a.m. to 5 p.m.
Return address: Boutique Petits Pas
450 rue du Parc, Suite 111, Saint-Eustache, QC J7R 7G6
Products must be in new condition
Products must be in perfect condition, in new condition . The products must meet the following conditions:
Are in their original packaging, with labels and instruction booklets.
Not used, washed or tried.
Have not been assembled or attempted to be assembled.
Be clean, free of unusual odors and animal hair / hair.
Specific non-returnable products and are considered 'final sales'.
- Factory-sealed products and certain specific products are not returnable due to their nature, safety and hygiene issues.
These include, but are not limited to:
- Car seats.
- Hygiene and breastfeeding items.
- Food products.
- Gift cards.
- Products in final liquidation.
- Furniture and Large items
They must be returned with the original packaging and materials. Packaging materials must be intact unless otherwise instructed by your delivery team.
Returning these items without the original packaging may incur additional charges which will be deducted from your refund.
Return of defective, damaged or non-invoice products
Do not refuse delivery and accept delivery. Then contact our customer service team within 10 days of delivery. A photo of the damaged packaging / product can be requested: firstname.lastname@example.org / 450-903-2322 or in the Boutique at 450 rue du Parc, Suite 111 Saint-Eustache, QC J7R 7G6.
Photos of the product concerned and your order number must be included in your shipment. We will then contact you to replace your item at no additional cost from you.
For information regarding a product under warranty, please contact our customer service at email@example.com / 450-903-2322 or in Boutique at 450 rue du Parc, Suite 111 Saint-Eustache, QC J7R 7G6.
Les returns are processed Monday to Wednesday 11 a.m. to 5 p.m.
The return process begins only after acknowledging receipt of the package and validating if the content meets the conditions for return .
During peak periods and promotions, the return process can take up to 5 working days.